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KVKK

Personal Data Protection Law

Personal Data Protection Policy (KVKK) of Seda Holiday

Introduction
At Seda Holiday, we value the privacy and security of our guests’ personal data. This policy outlines how we collect, process, store, and protect personal data in compliance with applicable laws and regulations, including the Turkish Personal Data Protection Law No. 6698 (KVKK). By staying at our establishment or using our services, you acknowledge and consent to the practices described in this policy.

1. Data Controller

Seda Holiday, headquartered in Alanya, Turkey, is the data controller responsible for determining the purposes and means of processing personal data.

2. Data Collected

We may collect the following categories of personal data:

  • Identity Information: Name, surname, date of birth, nationality, passport/ID number.
  • Contact Information: Address, phone number, email address.
  • Reservation Details: Booking dates, room preferences, and special requests.
  • Payment Information: Credit card details, billing address, and transaction history.
  • Usage Data: Data collected through our website, including IP addresses, browser type, and cookies.
  • Special Categories of Data: Health information (e.g., dietary restrictions or allergies) if voluntarily provided for your comfort during your stay.

3. Purpose of Data Processing

We process personal data for the following purposes:

  • To manage hotel reservations and provide accommodation services.
  • To ensure smooth check-in and check-out processes.
  • To communicate with guests regarding their reservations and inquiries.
  • To improve the quality of our services based on guest feedback.
  • To comply with legal and regulatory obligations, such as reporting to law enforcement agencies or tourism authorities.
  • To provide personalized experiences, including special offers, tailored services, and exclusive promotions.
  • To conduct marketing activities, including sending newsletters and offers (only with your explicit consent).

4. Legal Basis for Processing

We process personal data based on the following legal grounds:

  • Explicit consent provided by the guest.
  • Fulfillment of a contractual obligation (e.g., reservation and accommodation).
  • Compliance with legal obligations under Turkish and international laws.
  • Legitimate interest in improving our services and ensuring operational efficiency.

5. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once the retention period expires, your data will be securely deleted, anonymized, or destroyed in accordance with applicable regulations.

6. Data Sharing

We may share your personal data with:

  • Authorized Institutions and Organizations: To comply with legal obligations, such as reporting to law enforcement or tax authorities.
  • Third-Party Service Providers: Companies providing IT support, payment processing, or marketing services, under strict confidentiality agreements.
  • Business Partners: Collaborators who assist in providing better services, such as travel agencies or booking platforms.

We will never sell or lease your personal data to third parties.

7. Data Transfer Abroad

In certain cases, your personal data may be transferred to servers or business partners located outside Turkey. When such transfers occur, we ensure that adequate security measures are in place in compliance with KVKK and international data protection laws.

8. Data Subject Rights

Under KVKK, you have the following rights regarding your personal data:

  • To learn whether your personal data is being processed.
  • To request information regarding the processing of your data.
  • To learn the purpose of processing your data and whether it is used in accordance with this purpose.
  • To know the third parties to whom your data is transferred.
  • To request correction of inaccurate or incomplete data.
  • To request the deletion or destruction of your data in accordance with the relevant legislation.
  • To object to the processing of your data in cases where it is processed unlawfully or without your consent.
  • To request compensation for damages arising from the unlawful processing of your data.

For inquiries or requests, you may contact us via email at [info@sedaholiday.net] or by postal mail to our office in Alanya.

9. Data Security

We implement strict security measures to protect your personal data from unauthorized access, loss, alteration, or disclosure. These measures include:

  • Encryption of sensitive data during storage and transmission.
  • Secure access controls and regular audits of our systems.
  • Staff training on data protection policies and procedures.

10. Consent and Updates

By using our services, you agree to the terms of this Personal Data Protection Policy. Seda Holiday reserves the right to update or revise this policy at any time. Updates will be posted on our website, and significant changes will be communicated to you directly.

Contact Information

For any questions or concerns regarding this policy, please contact us:

Seda Holiday
Alanya, Turkey
Email: [info@sedaholiday.net]
Phone: +90 (534) 547 80 19