Skip to content

Privace Policy

Privace Policy

At Seda Holiday, we are deeply committed to safeguarding the privacy and personal data of our guests, employees, and business partners. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with our hotel, website, or services. By accessing our services, you agree to the practices described in this Privacy Policy.

1. Scope of the Privacy Policy

This Privacy Policy applies to:

  • Personal data collected during reservations, check-in/check-out processes, and interactions with our staff.
  • Data obtained through our website, mobile applications, and third-party booking platforms.
  • Information shared during marketing campaigns, surveys, and loyalty programs.

2. Information We Collect

We collect and process the following categories of personal data:

  • Identity Information: Full name, date of birth, nationality, passport/ID number.
  • Contact Information: Email address, phone number, mailing address.
  • Reservation Details: Booking history, room preferences, special requests.
  • Payment Information: Credit card numbers, billing addresses, and transaction data.
  • Technical Information: IP address, browser type, operating system, and usage data collected through cookies and similar technologies.
  • Health and Accessibility Information: If provided, details about dietary restrictions, allergies, or mobility requirements to enhance your stay.

3. How We Use Your Information

We process your personal data for the following purposes:

  • Hotel Services: To manage reservations, process payments, and deliver personalized guest experiences.
  • Communication: To send booking confirmations, respond to inquiries, and provide updates regarding our services.
  • Marketing: To share exclusive offers, promotions, and updates (only with your explicit consent).
  • Legal Compliance: To fulfill our obligations under Turkish law, such as maintaining guest records and reporting to local authorities.
  • Operational Improvement: To analyze guest feedback and optimize our services, website, and operations.

4. Legal Basis for Processing Data

We process your personal data based on:

  • Consent: When you voluntarily provide information for specific purposes.
  • Contractual Necessity: To fulfill obligations related to your reservation or stay.
  • Legal Obligations: Compliance with Turkish regulations for the hospitality industry.
  • Legitimate Interests: Enhancing our services, protecting our operations, and providing a secure guest experience.

5. Sharing Your Information

Seda Holiday values the confidentiality of your data and only shares it under the following circumstances:

  • Service Providers: Third-party vendors for payment processing, IT support, or customer relationship management.
  • Government Authorities: To comply with legal obligations, such as providing guest information to law enforcement or tax authorities.
  • Business Partners: With travel agencies or booking platforms involved in your reservation.
  • Consent-Based Sharing: With your explicit permission, for example, sharing testimonials or feedback on our website.

We do not sell, lease, or trade your personal information to third parties.

6. Data Security

We implement robust security measures to protect your data from unauthorized access, loss, alteration, or misuse. These measures include:

  • Encryption of sensitive information during transmission and storage.
  • Secure payment gateways for credit card transactions.
  • Regular security audits and updates to our systems.
  • Limited access to personal data, restricted to authorized personnel only.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal obligations. Once the retention period expires, your data will be securely deleted or anonymized.

8. Your Rights

Under applicable data protection laws, including the Turkish Personal Data Protection Law No. 6698 (KVKK), you have the following rights:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Update inaccurate or incomplete information.
  • Deletion: Request the removal of your personal data, subject to legal requirements.
  • Restriction: Limit how your data is processed under certain circumstances.
  • Objection: Object to the processing of your data for specific purposes, such as direct marketing.
  • Data Portability: Request a copy of your data in a machine-readable format.

To exercise your rights, please contact us at [info@sedaholiday.net] or by postal mail at our headquarters in Alanya.

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience, analyze website traffic, and personalize content. By using our website, you consent to the use of cookies as outlined in our Cookie Policy.

  • Essential Cookies: Necessary for website functionality.
  • Performance Cookies: Help us understand how users interact with the site.
  • Marketing Cookies: Used to deliver targeted advertisements.

You can manage your cookie preferences through your browser settings.

10. Data Transfers to Third Countries

In some cases, your personal data may be transferred to service providers or partners located outside Turkey. We ensure that such transfers comply with data protection laws by implementing appropriate safeguards, such as data transfer agreements or certifications.

11. Updates to This Privacy Policy

Seda Holiday reserves the right to update this Privacy Policy periodically to reflect changes in our operations or legal requirements. We encourage you to review this page regularly to stay informed about how we protect your data.

12. Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Seda Holiday
Alanya, Turkey
Email: [info@sedaholiday.net]
Phone: +90 534 547 80 19